Format for sharing query with Income Tax Helpdesk via mail
Income Tax Department issued a standard format for sharing queries on income tax helpdesk E-mail IDs, so, to send query on I.T Helpdesk everyone should mention all the following details of query in order to proper resolution of the same.
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Sr. No. |
Information |
Details |
Help |
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Details of the Person facing problem
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1 |
Grievance ID |
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Mention Grievance ID, if already raised at e-fling portal |
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2 |
Name of the Person |
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Mention name of the person who can explain the issue, if contacted by helpdesk team |
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3 |
Contact Number of the Person |
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Mention Contact number of the person who can explain the issue, if contacted by helpdesk team
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4 |
Email ID of the Person |
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Mention email ID of the person where the response can be sent |
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Details of Problem faced |
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5 |
PAN of Taxpayer |
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6 |
User ID at e-filing portal. Of Chartered Accountant |
ARCA……. |
CA Login ID of CA |
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7 |
AY |
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Assessment Year or Financial Year. Mention AY or FY or General, if unrelated to Year |
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8 |
Name of the Form |
Form 3CA-3CD / Form 3CB-CD/ ITR Form No. (Online) or ITR Form No. (Offline) |
Mention Form No. or ITR or functionality in which you are facing issue. ITR (Online) or ITR (Offline) |
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9 |
Details of the Problem Faced |
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Mention detailed description of the issue being faced by you in filling, filing Form /ITR or using that functionality |
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10 |
Screenshot |
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Attach screenshots wherever you are facing errors containing error messages |
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11 |
JSON |
Attached/ Not Attached |
Attach JSON, if relevant (For faster resolution it is advised to attach JSON) |