The Government has created a grievance redressal platform namely CPGRAMS
The Government has created a grievance redressal platform namely Centralised Public Grievances Redress and Monitoring System (CPGRAMS) accessible at https://pgportal.gov.in. Any citizen can lodge his/her grievances pertaining to the Central Ministries/ Departments /State Governments / Union Territories (UTs) through this platform. Every Ministry / Department in Government of India and State Government/UT have access to this system and grievances are resolved by the concerned Ministries/ Departments/ States/ UTs. A total of 81000 grievances officers and 792 Appellate/Sub Appellate authorities have been mapped in the CPGRAMS. A timeframe of 45 days has been prescribed to dispose of a grievance. In case redressal is not possible within the prescribed time-frame an interim reply shall be given to the citizen. About 1,17,06,366 Grievances have been disposed of in CPGRAMS from 01.01.2015 to 28.02.2022.
This information was given by Minister of State in the Ministry of Personnel, Public Grievances and Pensions and Minister of State in the Prime Minister’s Office, Dr. JItendra Singh in a written reply in Rajya Sabha today.